Refund policy
Returns & Refunds
At Hoyle Lane Designs, each order is custom-made using your personal photos. Because of the personalized nature of our products, we do not accept returns or offer refunds for change-of-mind purchases.
Damages, Defects, or Order Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery and we’ll make it right.
To report an issue, email us at:
support@hoylelanedesigns.com
Please include:
- Your order number
- A brief description of the issue
- Photos of the item and packaging
Once reviewed, we will offer a replacement or appropriate resolution.
Custom Product Policy
All Hoyle Lane Designs products are made-to-order using customer-submitted images. Because of this:
- We cannot accept returns based on photo selection, cropping, or image quality submitted by the customer
- Minor variations in color, brightness, or alignment may occur during printing and are not considered defects
We take care to prepare each image for print, but final results reflect the original file provided.
Exchanges
We do not offer traditional exchanges. If there is an issue with your order, please contact us and we will work with you to resolve it.
Refunds (If Applicable)
If a refund is approved due to a verified issue:
- Refunds will be issued to the original payment method
- Processing time is typically 5–10 business days depending on your bank or credit card provider
Contact Us
For any questions regarding your order: